Frequently Asked Questions About Vacation Cabin Rentals

Websites for cabin rentals have many differences, some may leave you confused about the information you are looking at.  Hopefully, this blog will help you in understanding what you are looking at when you are viewing Sundance Cabin Rentals website.

How accurate is your availability list for each vacation rental?
The availability calendars are always accurate and up to date.  The cabin information you look at on our website is linked to our reservation software at our office, so we do not need to update the calendars.  Availability is updated instantly, when a reservation is made.

Do I need to talk to someone or can I book my reservation online?
You can book your reservation yourself online if you want to.  After you complete the reservation process online, the cabin and the dates you selected are placed on a tentative hold until we have the opportunity to confirm all of the information you entered. 

Why do you need to talk to me if I entered my own reservation? 
We want to make sure your reservation has all of the right dates before we confirm the reservation.  Once you have placed your reservation online, no one else can take your cabin or dates.  It would be terrible for everyone if you entered in the wrong dates and then showed up and your cabin was not available for your stay, we just want to make sure that everything will be right for your arrival.

What are your minimum night stay requirements?
We have a 2-night minimum requirement for staying in our cabins.  Some holidays may have a 3 or 4-night requirement for booking a reservation.

Can I book a stay for only 1 night?
Yes, but you need to talk to us to do this.  If you call on Monday looking for a 1-night reservation for Saturday, we will ask you to call back closer to the weekend.  If you call Thursday afternoon or Friday and the cabin is still available, we will most likely take your reservation for one night. 

What if something happens and I have to change my reservation or cancel?
The unexpected always happens when you are trying to get away for a vacation.  If you need to change your plans, give us a call.  We will do everything possible to move your reservation to another date at the same cabin or another cabin if yours is not available. If you need to cancel a reservation, we will refund your deposit, less a $30.00 cancellation fee at any time up to 14 days before check-in.  If you need to cancel less than 14 days before check-in, we may not be able to refund all of your deposit, we may have to charge you for one night’s stay or be able to issue you a credit to use at a later date for a vacation rental.  You will have to discuss your options with us, so we can work out something fair to everyone.

I received a Gift Certificate for Sundance Cabin Rentals.  How do I redeem it?
Call us at (888) 881-3286 to redeem your Gift Certificate.  Your gift certificate is typically good for one-year from the date issued. You may want to book your reservation online and hold it with your credit card until you have the opportunity to call us.

What is your Newsletter all about?  Are you going to send me 6 emails a day if I subscribe?
No, we aren't going to send you 6 emails a day,  It is really challenging at times to get an email newsletter out every month!  Sundance Cabin Rentals uses it newsletter to keep people informed about activities in Blue Ridge, current or upcoming Cabin Rental Specials, new cabins which are available at Sundance Cabin Rentals, and also general items of interest. 

When was the last time this Spa was cleaned?
Sitting in an outdoor spa in the evening or on a snowy day can be one of your fondest memories of your vacation rental in the mountains, and it should be a worry free time for you.  But when was the last time the spa was cleaned?

I get asked this question more often than you might imagine. If you are looking for a cabin rental with a spa, and you are wondering how clean the spa is, maybe you should ask too. 

We drain the spas at our cabins after each guest.  The spa is drained, cleaned, the filters are cleaned and replaced.  The spa is then filled with fresh water and chemicals.

I never really thought about this until a community where one of our cabins is located, sent us a letter stating that we could only change the water in our spa twice a year. 

When I mentioned this to some of the people in our office, one of the women said, ”If I have no way of knowing if I am the first person in the clean spa or the last person before the spa is cleaned after six months, I just won’t get in at all!”  We got in a heated argument with this particular association, and when we asked them if they were assuming the liability for the spas, they backed off.

Here is the bottom line on Spa Cleaning at Sundance Cabin Rentals:  The spas are drained, cleaned and refilled after every guest.  No exceptions!

Come on in, the water’s fine!