It wasn’t Goldilocks sleeping in their Cabin Rental in Blue Ridge, GA, but he did sound like a bear when he called me this past weekend. A guest had just driven for 12 hours to get to Blue Ridge, and just when he thought his vacation was going to start, he found a car and a cabin full of strangers in his luxury riverfront cabin!
He promptly called me, wanting to know who was sleeping in his bed! I quickly checked his reservation and informed him that he was supposed to be arriving the next day, and these guests were checking out in the morning.
“No, you have it all wrong! We have this cabin reserved for 3 nights. The 31st, 1st and 2nd!” He said. I think that after his hard drive up to Blue Ridge from central Florida, he was at the end of his patience, and just wanted to get out of the car and relax.
“I hate to tell you this,” I said, “But today is the 30th.” There was total silence on the other end of the phone. They had made the reservation a while back, and had not looked at the reservation documents in a while to make sure the dates they had booked. We helped him find a good motel for the evening so he could check in the next day as planned.
This isn’t the first time this has happened, last summer a guest arrived 3 days early, talk about being excited to vacation in the Blue Ridge Mountains!
The most important thing you can do when reserving your vacation cabin rental is to double check your dates as soon as you get your confirmation documents! Make sure that the dates on your paperwork are the same dates that you wanted for your vacation! If they are wrong, Immediately give us a call at Sundance Cabin Rentals and let us make it right for you!